Objectives

This Guideline defines the ways in which the incubated enterprises use the basic services provided by the incubator.

Key Issues

• The procedures that regulate the process of contracting specialized and basic services for incubators, as well as the purchase of materials and equipment, will depend on the level of autonomy that is delegated to the incubator manager.
• Most incubators do not have this autonomy, and are run by the management entity, and the procedures for these actions depend the nature of this relationship.
• In general, the incubator’s administration department should detect the needs of the incubator (and the incubated enterprises) and forward an application to the management entity, requesting it to undertake the purchases, contract the services, etc., with the incubator responsible only for the administration of the services rendered.
• One example of procedure is shown in the flowchart:

Responsible Parties

Incubator managers and staff

Indicators

• Fast service
• Assessment of incubator infrastructure
• Service by support staff
• Organization
• Assessment of services rendered by the incubator

Results

The services are made available quickly and effectively, meeting the needs of the incubated enterprises.

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