This article sets out a simple process for outsourcing administrative activities that, if done well by an outside provider, will free up the staff of the incubator to focus on tenant needs.
Objectives
Outsourcing is the transfer to an external service provider of the day-to-day operation and management of a business process. The customer receives a service that performs a distinct function that fits into their overall business operations. Many reasons exist to engage in outsourcing, it often makes good business sense and is more cost effective to outsource some services. When to outsource will depend on the severity of existing problems or challenges, as well as the availability of a solution.
This Guideline outlines the process of seeking, selecting and contracting services for the physical infrastructure of the incubator. In order for this process to take place properly, it is essential that the incubator manager has a database listing qualified providers of specialized services.
Key Issues
One example of a procedure is shown in this flowchart:
Responsible Parties
Incubator managers
Indicators
- Compliance with performance deadlines
- Quality of service rendered
- Technical staff
- Service warranty
- Customer care
- After-sale services
Results
The service-providers listing should always be kept up to date, streamlining the process of contracting any service.
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